Shipping policy

Last Updated: September 24, 2026

This Shipping Policy explains how QEZLUPORA™, operated by Shenzhen YijiaoGao Technology Co., Ltd., processes and delivers orders placed through qezlupi.com.

We work with fulfillment and logistics partners to provide reliable delivery while keeping customers informed throughout the shipping process.

1. Order Processing

After an order is successfully placed and payment is confirmed, it enters our fulfillment process.

Standard Processing Time

Please allow approximately 2–5 business days for:

  • Order verification

  • Payment confirmation

  • Product preparation

  • Quality and quantity checks

  • Packaging

  • Handover to the shipping carrier

Business days generally exclude weekends and public holidays.

During major holidays, promotional campaigns, or periods of unusually high order volume, processing may require additional time.

2. Fulfillment Locations

To support customers in different regions, orders may be processed through different fulfillment facilities, warehouses, manufacturing partners, or logistics centers.

The fulfillment location used for an order may depend on:

  • Product availability

  • Inventory location

  • Delivery destination

  • Carrier availability

  • Operational efficiency

The fulfillment or return location of a product may therefore differ from our registered business address.

3. Split Shipments

If your order contains multiple products, the items may not always be shipped in the same package.

Your order may be divided into separate shipments when:

  • Products are stored at different fulfillment locations

  • Items become available at different times

  • Different shipping methods are required

  • Separate packages provide more efficient delivery

If your order is split, you may receive multiple tracking numbers and packages on different dates.

Receiving only part of an order does not necessarily mean that the remaining items are missing.

4. Shipping Charges

Any applicable shipping fee will be clearly displayed during checkout before you complete your purchase.

Shipping charges may vary depending on factors such as:

  • Destination country or region

  • Available delivery service

  • Order size or weight

  • Promotional shipping offers

  • Other logistics requirements

The shipping amount displayed at checkout will apply to your order unless otherwise stated.

5. Estimated Delivery Time

Delivery time begins after the order has been processed and transferred to the carrier.

Estimated transit times vary according to destination and the shipping service used.

Typical estimates may include:

Destination Estimated Transit Time
United States 8–14 business days
Canada 10–16 business days
United Kingdom 10–16 business days
Australia 10–16 business days
Other International Destinations 14–21 business days

These delivery periods are estimates rather than guaranteed delivery dates.

Actual delivery may be affected by circumstances outside our direct control, including:

  • Customs inspections

  • Carrier delays

  • Weather conditions

  • Public holidays

  • Local postal disruptions

  • Incorrect or incomplete delivery information

  • Peak shopping periods

  • Transportation interruptions

6. Tracking Information

When tracking is available, customers will generally receive a shipping confirmation containing the applicable tracking number or tracking link after the order has been dispatched.

Please note:

  • Tracking information may require 1–3 business days to appear after shipment.

  • Some international carriers do not update every stage of transportation.

  • Tracking may remain unchanged while a package is moving between logistics hubs.

  • Separate shipments may generate separate tracking numbers.

A temporary lack of tracking updates does not necessarily indicate that the shipment has been lost.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting your order, please confirm:

  • Recipient name

  • Street address

  • Apartment or unit number, if applicable

  • City

  • State, province, or region

  • Postal or ZIP code

  • Country

  • Contact telephone number

Incorrect or incomplete information may cause delays, failed delivery, or return of the package.

8. Address Changes and Order Cancellations

If you need to change your delivery information or request cancellation, please contact us as soon as possible at:

service@qezlupi.com

We will make reasonable efforts to assist before fulfillment begins.

However, changes or cancellations cannot be guaranteed once an order has:

  • Entered the fulfillment process

  • Been packed

  • Been assigned to a carrier

  • Already been shipped

Once a package has been dispatched, the shipping address usually cannot be changed by us.

9. International Orders, Customs & Import Charges

International orders may be subject to customs procedures in the destination country.

Depending on local regulations, the recipient may be responsible for charges such as:

  • Import duties

  • Customs fees

  • Value-added tax (VAT)

  • Goods and services tax (GST)

  • Brokerage or handling fees

  • Other government-imposed charges

Unless taxes or duties are expressly collected during checkout, these charges are not included in the product or shipping price and may be collected separately by customs authorities, carriers, or other local agencies.

Customs rules vary by country, so customers should consult their local customs authority if they require specific information about potential import charges.

QEZLUPORA™ does not control customs processing times or charges imposed by government authorities.

10. Customs Delays

International packages may occasionally be held by customs for inspection or clearance.

Such delays can extend the estimated delivery period.

We will provide available tracking information, but customs agencies operate independently and we cannot guarantee how long clearance procedures will take.

11. Damaged Packages or Products

Please inspect your order after delivery.

If an item arrives damaged or the contents appear to have been affected during transportation, contact us at:

service@qezlupi.com

Please provide:

  • Your order number

  • Description of the problem

  • Clear photographs of the item

  • Photographs of the outer and inner packaging, where relevant

  • Shipping label photograph, if requested

We recommend contacting us as soon as reasonably possible after discovering shipping damage so we can review the issue efficiently.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, partial refund, or another suitable remedy.

12. Lost Packages

If tracking information indicates that a package has not progressed for an unusually long period, please contact our customer support team.

We may first work with the carrier or logistics provider to investigate the shipment.

If the shipping carrier or logistics provider confirms that the package was lost in transit, we will review the order and provide an appropriate resolution, which may include:

  • Replacement shipment; or

  • Refund to the applicable payment method

Each case is reviewed according to the available carrier information and order records.

13. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend that you first:

  1. Check around the delivery location.

  2. Ask household members, neighbors, reception desks, or building management.

  3. Verify the shipping address on your order.

  4. Contact the local carrier responsible for final delivery.

If the package remains missing after these checks, contact us at service@qezlupi.com with your order number and tracking information so we can review the matter.

14. Failed Delivery or Returned Packages

A package may be returned to the sender or fulfillment facility if:

  • The address is incomplete or incorrect

  • Delivery is repeatedly unsuccessful

  • The recipient refuses the package

  • The package is not collected within the carrier's required period

  • Customs clearance requirements are not completed

If a shipment is returned, please contact us for assistance.

Additional shipping costs may apply when redelivery is required because of incorrect customer-provided information or an unsuccessful collection, except where prohibited by applicable law.

15. Delivery Estimates Are Not Guarantees

Shipping and delivery dates shown on qezlupi.com, order confirmations, or tracking systems are estimates.

While we work to provide reasonable delivery expectations, exact arrival dates cannot be guaranteed because transportation networks and customs processes may be outside our control.

Nothing in this Shipping Policy is intended to limit consumer rights available under applicable law.

16. Customer Support

If you have questions regarding your shipment, tracking information, or delivery status, please contact us and include your order number whenever possible.

Brand / Trademark: QEZLUPORA™
Legal Company Name: Shenzhen YijiaoGao Technology Co., Ltd.
Owner: Zhou Wei
Website: qezlupi.com
Email: service@qezlupi.com
Phone: +86 18802672620

Business Address:
Room 352, Jianda Building,
No.110 Huafan Road, Tongsheng Community,
Dalang Subdistrict, Longhua District,
Shenzhen, China

Important: The business address above is our registered contact information and should not be used as a return address unless our customer support team specifically authorizes it.

At QEZLUPORA™, we aim to provide clear shipping information from order placement through final delivery and to assist customers when unexpected delivery issues occur.