Refund policy
Last Updated: September 24, 2026
At QEZLUPORA™, operated by Shenzhen YijiaoGao Technology Co., Ltd., we want customers to understand clearly how returns, refunds, damaged items, and exchanges are handled.
This policy applies to eligible purchases made through qezlupi.com.
1. 30-Day Return Period
You may request a return within 30 days from the date your order is delivered.
To qualify for a standard return, the product must generally:
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Be unused, unworn, and in its original condition
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Include its original packaging, accessories, and tags where applicable
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Show no signs of damage caused after delivery
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Be accompanied by valid proof of purchase or an order number
Items returned in a condition that prevents resale may be refused or may not qualify for a full refund.
2. Return Authorization Is Required
Before sending any product back, you must contact our customer support team and receive return authorization.
Please email:
Your request should include:
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Order number
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Name used to place the order
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Email address associated with the purchase
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Product you wish to return
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Reason for the return
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Photos, where relevant
After reviewing your request, we will provide the applicable return instructions and return destination.
Do not send a return to any address without receiving authorization from us first. Unauthorized returns may not be accepted or processed.
3. Damaged, Defective, or Incorrect Orders
Please inspect your package after delivery.
If you receive an item that is:
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Damaged during delivery
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Defective
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Incorrect
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Missing a significant component
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Different from the item ordered
please contact us as soon as reasonably possible at:
Include your order number and clear photographs showing the issue.
After reviewing the information provided, we may offer an appropriate resolution such as:
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Replacement
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Refund
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Partial refund
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Other suitable corrective action
The available resolution will depend on the circumstances of the order.
4. Items That May Not Be Eligible for Return
Certain products may not qualify for return unless they arrive damaged, defective, or incorrect.
Examples may include:
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Personalized or custom-made products
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Gift cards
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Products marked as final sale where permitted by law
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Items that have been used, worn, altered, washed, or damaged after delivery
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Products returned without their original components or packaging
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Items subject to hygiene restrictions once opened, where applicable
A discounted price alone does not automatically make an item non-returnable unless it is specifically identified as final sale and such restriction is legally permitted.
If you are uncertain about eligibility, please contact us before returning the product.
5. Exchanges
We generally process exchanges by handling the original item as a return.
For the fastest result:
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Contact us to request authorization for the original item.
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Follow the return instructions provided by our support team.
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Place a new order for the preferred replacement item when appropriate.
This approach helps avoid delays caused by inventory changes.
6. Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
If the Product Is Damaged, Defective, or Incorrect
Where we confirm that the issue resulted from our fulfillment process or the product arrived defective, we will provide an appropriate return or resolution process.
Where applicable, we may provide:
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A prepaid return label; or
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Alternative return instructions at no additional return-shipping cost to you.
Change-of-Mind Returns
For eligible returns that are not caused by a defect, damage, or fulfillment error, the customer may be responsible for return shipping costs unless otherwise required by applicable law.
Any applicable terms will be communicated before the return is sent.
7. European Union and EEA Customers
If you are a consumer located in the European Union or European Economic Area and applicable consumer law gives you a statutory right of withdrawal, you may generally withdraw from an eligible distance purchase within 14 days without giving a reason.
The withdrawal period generally begins from the date you, or a person designated by you, receives the goods.
Certain categories may be excluded from the statutory withdrawal right under applicable law, including some personalized or sealed hygiene-related products.
These statutory rights apply independently of any additional commercial return period we offer.
Nothing in this policy is intended to reduce mandatory consumer rights available under applicable law.
8. Return Inspection
After an authorized return reaches the designated return location, we will inspect it to confirm:
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The returned product matches the original order
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The product meets the applicable return conditions
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All required parts or accessories are included
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The item has not been improperly used or damaged
We will notify you once the return has been reviewed.
9. Refunds
If your return is approved, the eligible refund will generally be issued to the original payment method used for the purchase.
Please allow up to 10 business days after refund approval for the refund to be submitted or reflected, depending on the payment provider.
Your bank, credit card issuer, PayPal, or other payment provider may require additional processing time.
Original shipping charges may not be refundable for change-of-mind returns unless required by applicable law or otherwise stated by us.
10. Delayed Refunds
If more than 15 business days have passed after we confirmed that your refund was approved and you still have not received it, please contact:
When contacting us, include your order number and any relevant refund confirmation information.
11. Order Cancellations
If you wish to cancel an order before it has shipped, contact us as soon as possible.
We will make reasonable efforts to process the request, but cancellation cannot be guaranteed once:
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The order has entered fulfillment
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The package has been prepared
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The shipment has been transferred to the carrier
If cancellation is no longer possible, you may request an eligible return after delivery.
12. Return Destination
QEZLUPORA™ does not accept unapproved returns sent directly to its corporate address.
The correct return destination may vary depending on the order, product, shipping location, or fulfillment facility.
After your return request has been approved, our customer support team will provide the correct return instructions and applicable return address.
Returns sent without prior approval or to an unauthorized address may be rejected, delayed, or unable to be processed.
13. Business & Customer Support Information
Brand / Trademark: QEZLUPORA™
Legal Company Name: Shenzhen YijiaoGao Technology Co., Ltd.
Owner: Zhou Wei
Website: qezlupi.com
Email: service@qezlupi.com
Phone: +86 18802672620
Business Address:
Room 352, Jianda Building,
No.110 Huafan Road, Tongsheng Community,
Dalang Subdistrict, Longhua District,
Shenzhen, China
For all return and refund requests, please contact us at service@qezlupi.com before shipping any product back.
Our Commitment
We aim to handle eligible return and refund requests fairly and consistently while providing customers with clear instructions throughout the process.
This Return & Refund Policy does not limit any mandatory consumer rights that may apply under the laws of your jurisdiction.