Terms of service

Last Updated: September 24, 2026

Welcome to QEZLUPORA™.

These Terms & Conditions apply to purchases, checkout activities, customer service interactions, and other shopping-related services available through qezlupi.com.

The website qezlupi.com is operated under the QEZLUPORA™ brand by Shenzhen YijiaoGao Technology Co., Ltd.

In these Terms, “QEZLUPORA™,” “we,” “our,” and “us” refer to Shenzhen YijiaoGao Technology Co., Ltd. unless the context indicates otherwise. “Customer,” “you,” and “your” refer to individuals using the website or purchasing products through it.

By placing an order through qezlupi.com, you acknowledge that you have reviewed and agreed to these Terms together with the relevant policies published on our website.

If you do not agree with these Terms, please do not complete a purchase through our store.

1. Business Identity

QEZLUPORA™ operates using the following current business information:

Brand / Trademark: QEZLUPORA™
Primary Website: qezlupi.com
Legal Company Name: Shenzhen YijiaoGao Technology Co., Ltd.
Owner: Zhou Wei

Business Address:
Room 352, Jianda Building,
No.110 Huafan Road, Tongsheng Community,
Dalang Subdistrict, Longhua District,
Shenzhen, China

Customer Support Email: service@qezlupi.com
Customer Service Phone: +86 18802672620

Shenzhen YijiaoGao Technology Co., Ltd. is responsible for the operation of qezlupi.com and customer service relating to purchases made through the website.

2. Who May Place an Order

By submitting an order, you confirm that:

You have legal capacity to enter into the transaction
The information you provide is accurate and complete
You are authorized to use the selected payment method
Your purchase is permitted under applicable law
You will not use the website for fraudulent or unlawful activity

Where local law requires consent from a parent or legal guardian, you are responsible for obtaining the necessary authorization before purchasing.

3. Product Listings

We make reasonable efforts to present clear and useful information about products offered through qezlupi.com.

Product pages may contain:

Product names
Photographs
Colors
Materials
Dimensions
Style or model options
Features
Prices
Availability information

Small differences between website images and physical products may occur because of photography, screen settings, lighting, production tolerances, materials, or manual measurements.

Such minor differences do not automatically mean that a product is defective or materially different from its listing.

4. Availability of Products

All products remain subject to availability.

We may reasonably:

Update inventory
Change product options
Adjust available quantities
Remove discontinued items
Limit purchases
Update product specifications

If an item becomes unavailable after an order is submitted, we may contact you regarding the affected item and provide an appropriate solution, including cancellation and refund where necessary.

5. Prices and Checkout Totals

The price applicable to your purchase is generally the price displayed during checkout when you submit the order.

Your final checkout total may include:

Product charges
Shipping charges
Promotional discounts
Taxes collected at checkout
Other charges clearly disclosed before payment

Prices and promotions may change from time to time.

If an obvious technical or pricing error occurs, we may correct the error and, where permitted by law, contact you before fulfilling the affected order.

6. Currency

Unless another currency is specifically displayed during checkout, prices on qezlupi.com are generally presented and processed in United States Dollars (USD).

If your payment account uses another currency, your bank or payment provider may apply:

Currency conversion rates
Foreign transaction fees
International processing fees

These charges are imposed by the relevant financial institution and are outside our control.

7. Reviewing Your Order

Before submitting payment, you should carefully review:

Products selected
Style or variation
Quantity
Shipping address
Billing information
Shipping charges
Discount codes
Order total
Payment method

You are responsible for checking that the information entered during checkout is correct.

8. Order Confirmation

After checkout is completed successfully, we generally provide an on-screen or email confirmation.

The confirmation may contain:

Order number
Purchased products
Order total
Delivery information
Other transaction details

An automated confirmation means that we have received your order request.

It does not prevent reasonable payment, inventory, fraud-prevention, or fulfillment checks from being completed before shipment.

9. Order Review and Acceptance

We may decline or cancel an order where reasonably necessary and legally permitted.

Reasons may include:

Payment authorization failure
Suspected fraudulent activity
Product unavailability
Shipping restrictions
Incorrect customer details
Technical or pricing errors
Violation of these Terms
Legal or regulatory restrictions

If we cancel an order after payment has been successfully captured, the amount associated with the canceled item or order will be refunded through the applicable payment method.

10. Order Changes

If you need to modify an order, contact us as soon as possible:

service@qezlupi.com

Requests may include changes to:

Product selection
Quantity
Product variation
Delivery information

We will make reasonable efforts to assist.

However, changes cannot be guaranteed once the order has entered fulfillment, packaging, or shipment.

11. Order Cancellations

Cancellation requests should be submitted promptly after the order is placed.

We may be able to cancel an order before fulfillment has progressed.

Cancellation may no longer be possible once an order:

Has been prepared for shipment
Has entered advanced fulfillment
Has been transferred to the carrier
Has already shipped

Where cancellation is no longer possible, an eligible return may be requested after delivery in accordance with our Return & Refund Policy.

12. Payment Methods

The payment methods available for your transaction are displayed during checkout.

Depending on location, provider availability, and transaction eligibility, these may include:

Credit cards
Debit cards
PayPal
Other payment options displayed by the checkout system

Only payment methods shown during checkout should be considered currently available.

13. Payment Authorization

Orders cannot normally proceed without successful payment authorization or confirmation.

Transactions may fail because of:

Incorrect card or account information
Insufficient available funds
Billing address mismatches
Bank restrictions
International transaction controls
Fraud-prevention checks
Additional verification requirements

If payment is declined, please verify your information or contact the applicable bank, card issuer, or payment provider.

14. Payment Security

Payments are processed through authorized third-party payment providers.

These providers may use their own:

Encryption technology
Authentication systems
Security controls
Fraud-prevention tools
Authorization procedures

QEZLUPORA™ does not store complete credit or debit card numbers directly on its own store systems.

Never send complete card numbers, CVV codes, banking passwords, or similar sensitive credentials to us by email.

Please refer to our Payment Options page for additional payment information.

15. Order Processing

Standard order preparation generally requires approximately:

2–5 business days

Processing may include:

Order verification
Payment confirmation
Product preparation
Quality checks
Packaging
Carrier handover

During holidays, promotional events, or unusually busy periods, additional processing time may occasionally be required.

Processing time is separate from carrier transit time.

16. Fulfillment and Split Shipments

Products may be dispatched from different fulfillment facilities depending on:

Inventory location
Product availability
Customer destination
Carrier availability
Operational efficiency

If an order contains multiple items, it may be divided into more than one shipment.

Separate packages may have different tracking numbers and may arrive on different dates.

17. Shipping Charges

Applicable shipping fees will be displayed during checkout before payment is completed.

Shipping costs may depend on:

Destination
Order size
Shipping service
Product characteristics
Promotional offers

The shipping amount shown at checkout applies to your transaction unless otherwise stated.

18. Estimated Delivery

Typical transit estimates after dispatch may include:

United States: 8–14 business days
Canada: 10–16 business days
United Kingdom: 10–16 business days
Australia: 10–16 business days
Other International Destinations: 14–21 business days

These timeframes are estimates rather than guaranteed delivery dates.

19. Circumstances Affecting Delivery

Delivery may take longer because of circumstances outside our reasonable control, including:

Carrier delays
Customs inspections
Public holidays
Severe weather
Transportation disruptions
Local delivery interruptions
Remote-area delivery
Incorrect address information

We will provide reasonable assistance where possible but cannot directly control customs authorities or independent carriers.

20. Tracking

When tracking is available, shipment information will generally be provided after dispatch.

Carrier tracking systems may require approximately 1–3 business days after shipment to display the first scan or update.

Tracking may also temporarily pause while a package is moving between logistics facilities.

A temporary absence of updates does not automatically mean that the shipment has been lost.

21. International Taxes and Customs

International shipments may be subject to charges imposed in the destination country, including:

Customs duties
Import taxes
VAT
GST
Brokerage fees
Handling fees
Other government charges

Unless these amounts are specifically collected during checkout, they may be payable separately by the recipient.

QEZLUPORA™ does not determine or control customs charges imposed by destination-country authorities.

22. Customer Responsibility for Delivery Information

Customers must provide a complete and accurate shipping address.

Please check:

Recipient name
Street address
Apartment or unit information
City
State or province
Postal code
Country
Telephone number

Incorrect or incomplete information may cause delays, failed delivery, or return of the shipment.

23. 30-Day Return Policy

Eligible products may generally be returned within 30 days after delivery, subject to our Return & Refund Policy.

For a standard return, products should generally be:

Unused and unworn
In original condition
Complete with relevant parts and accessories
Accompanied by applicable packaging and tags
Supported by proof of purchase or an identifiable order number

Specific eligibility may depend on the product, circumstances, and applicable law.

24. Return Authorization

All returns must be authorized before shipment.

To request a return, contact:

service@qezlupi.com

Please provide your order number and relevant details about the request.

After review, we will provide appropriate return instructions.

Returns sent without prior authorization may not be accepted or processed.

25. Return Location

Our registered business address is not automatically the correct return destination.

Return locations may differ depending on:

Product
Order
Fulfillment facility
Destination country
Logistics arrangement

Do not send merchandise to the registered business address unless our customer service team specifically instructs you to do so.

26. Return Shipping Costs

Responsibility for return shipping depends on why the product is being returned.

For eligible change-of-mind returns, customers may be responsible for return shipping unless applicable law requires otherwise.

For products confirmed to be:

Damaged
Defective
Incorrect
Materially non-conforming

we will provide an appropriate remedy based on the circumstances and applicable consumer law.

27. Refunds

Once an eligible return has been received and approved, the refund will generally be issued to the original payment method.

Please allow up to approximately 10 business days after refund approval for the transaction to be processed or reflected.

Additional time may be required by:

Banks
Card issuers
PayPal
Other payment providers

If more than 15 business days have passed after we confirmed refund approval, please contact us.

28. Exchanges

Where an exchange is appropriate, we generally use a return-and-reorder process.

Customers may:

Contact us regarding the original product.
Complete the authorized return process.
Place a new order for the preferred product or variation.

This approach helps reduce delays caused by changing inventory levels.

29. Damaged or Incorrect Orders

Please inspect products after delivery.

If you receive an item that is:

Damaged
Defective
Incorrect
Incomplete
Materially different from what was ordered

contact service@qezlupi.com as soon as reasonably possible.

Where relevant, please include:

Order number
Description of the problem
Product photographs
Packaging photographs
Shipping-label photographs

We will review the information and provide an appropriate resolution.

30. Missing Items

Orders containing multiple products may be shipped separately.

Before reporting an item missing, please check:

All tracking numbers
Whether multiple packages were dispatched
Whether another shipment is still in transit

If all expected packages have arrived and an item remains missing, contact customer support for review.

31. Packages Marked as Delivered

If carrier tracking indicates that your shipment has been delivered but you cannot find it, please first check:

Mailbox or parcel locker
Building reception
Safe delivery locations
Household members
Neighbors where appropriate
Carrier delivery information

You may also contact the local carrier.

If the package still cannot be located, contact us with your order number and tracking information.

32. Failed or Returned Deliveries

Delivery may fail because of:

Incorrect address
Incomplete delivery details
Unsuccessful delivery attempts
Failure to collect the parcel
Refusal of delivery
Uncompleted customs requirements

Where a shipment is returned because of a delivery issue, available refund, reshipment, or additional shipping options will depend on the circumstances and applicable law.

33. Personal Purchase Use

Products offered through qezlupi.com are primarily intended for ordinary customer purchases unless otherwise agreed in writing.

We may review unusually large or repetitive transactions where reasonably necessary for:

Fraud prevention
Inventory management
Operational security
Legal compliance

34. Intellectual Property

Content appearing on qezlupi.com may include:

QEZLUPORA™ branding
Logos
Product photographs
Graphics
Written content
Illustrations
Website layouts
Design elements

These materials may be owned by, licensed to, or otherwise lawfully used by Shenzhen YijiaoGao Technology Co., Ltd. or relevant rights holders.

Applicable copyright, trademark, and intellectual property laws may protect these materials.

35. Acceptable Use of Website Materials

You may use our website for legitimate personal shopping and informational purposes.

Unless permission is provided or applicable law allows otherwise, you may not:

Commercially reproduce protected content
Copy substantial website materials for resale
Republish our content as your own
Misrepresent your association with QEZLUPORA™
Create deceptive copies of our website
Remove copyright or ownership notices
Use our branding to impersonate our business

36. Reviews and Customer Content

If you submit a review, comment, image, or other content, you confirm that:

You have the right to provide it
It is not knowingly false or misleading
It does not unlawfully infringe another person's rights
It does not contain malicious or illegal material

We may moderate or remove submissions that materially violate these Terms.

Personal information contained in submissions remains subject to our Privacy Policy.

37. Privacy

Personal information is handled in accordance with our Privacy Policy.

That policy explains how information may be:

Collected
Used
Shared
Stored
Protected
Retained

We encourage customers to review the Privacy Policy before completing a purchase.

38. Third-Party Providers

Our store may rely on independent third-party providers for services such as:

Payment processing
Website hosting
Shipping
Order fulfillment
Analytics
Fraud prevention
Customer support technology

These providers may operate under their own contractual and privacy terms.

39. External Links

The website may contain links to independently operated third-party websites or services.

We do not control those third parties and are not responsible for their:

Content
Availability
Security
Privacy practices
Independent terms

Please review the applicable third-party policies before using those services.

40. Website Availability

We make reasonable efforts to maintain access to qezlupi.com.

However, website functions may occasionally be unavailable because of:

Maintenance
Technical updates
Network outages
Hosting failures
Security measures
Third-party service interruptions

We do not guarantee uninterrupted access to every feature at all times.

41. Disclaimer

To the extent permitted by applicable law, the website is provided on an “as available” basis.

We do not guarantee that:

Every website function will always be uninterrupted
Every technical issue will be corrected immediately
Third-party systems will always remain available
Every browser or device will display content identically

Nothing in these Terms excludes guarantees or consumer rights that cannot legally be excluded.

42. Limitation of Liability

To the maximum extent permitted by applicable law, Shenzhen YijiaoGao Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential loss arising solely from use of the website where such liability may legally be limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including mandatory consumer rights.

43. Force Majeure

We will not be responsible for delays caused by circumstances outside our reasonable control, including:

Natural disasters
Severe weather
War or civil unrest
Government actions
Public-health emergencies
Carrier interruptions
Customs disruptions
Labor disputes
Utility failures
Major telecommunications outages

Mandatory consumer protections remain unaffected.

44. Consumer Protection Rights

These Terms do not replace or remove statutory rights available under applicable consumer law.

Depending on your jurisdiction, those rights may include protections relating to:

Defective products
Product conformity
Misdescribed products
Refunds
Repairs
Replacements
Cancellation
Withdrawal rights
Delivery obligations

If applicable mandatory law provides stronger protection than these Terms, the mandatory law will prevail.

45. European Union and EEA Consumers

Consumers located in the European Union or European Economic Area may have additional rights relating to eligible distance purchases.

Where applicable, these may include a 14-day statutory right of withdrawal, subject to legal conditions and exclusions.

These rights apply independently of our general 30-day commercial return policy.

46. Applicable Law and Disputes

These Terms are governed by laws applicable to Shenzhen YijiaoGao Technology Co., Ltd., while remaining subject to mandatory consumer protections that may apply where the customer resides.

Where legally permitted, disputes relating to our business operations may be brought before an appropriate court with jurisdiction in Shenzhen, Guangdong, China.

Nothing in this section requires a consumer to waive a statutory jurisdiction, remedy, or protection that cannot lawfully be waived.

Before pursuing formal proceedings, we encourage customers to contact us so that we can review the matter and attempt to resolve it.

47. Updates to These Terms

We may revise these Terms when reasonably necessary because of changes in:

Store operations
Product offerings
Payment procedures
Shipping arrangements
Website functionality
Legal requirements

When updated, the revised version will be published on qezlupi.com with a new Last Updated date.

Updates will apply prospectively except where applicable law requires otherwise.

48. Severability and No Waiver

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

If we do not immediately enforce a provision, that does not permanently waive our right to enforce it later.

49. Related Store Policies

These Terms should be read together with other policies published on qezlupi.com, including:

Privacy Policy
Payment Options
Shipping Policy
Return & Refund Policy
Terms of Service
Terms of Use
FAQ

Together, these pages provide information governing purchases and use of our online store.

Where mandatory law conflicts with any store policy, the applicable mandatory law will control.

50. Contact Information

For questions about these Terms & Conditions, an order, payment, shipping, return, or other shopping-related matter, please contact us.

QEZLUPORA™
Legal Company Name: Shenzhen YijiaoGao Technology Co., Ltd.
Owner: Zhou Wei
Primary Website: qezlupi.com